Got questions? We've got answers.

Little Steps is a support platform for parents and carers navigating SEND in England. It brings Lily, practical step-by-step guidance, ready-to-personalise templates and a free, moderated parent community together in one place.

Little Steps is for any parent or carer of a child with Special Educational Needs or a Disability in England. Whether you are just starting to look for support, mid-way through an EHCP process, or preparing for a tribunal hearing, we have resources to help.

A free account includes the whole community, every template and guide, the resources library and Lily with 5 AI questions each day. There are no paid document tiers or restricted community areas.

No. Tell Lily what is happening in your own words. She is designed to explain the process, identify the stage you are at and give you a clear next step without expecting you to know the terminology first.

Lily can explain SEND and EHCP processes, give practical next steps, answer questions about Little Steps and the community, read a letter, photo or PDF, and help prepare a personalised letter. For a letter, she first works out which letter you need and asks for the relevant information one clear question at a time.

No. Lily provides information and practical guidance based on the SEND system in England, but she is not a solicitor and cannot guarantee an outcome. Check names, dates and facts before sending any document, and seek regulated legal advice when your situation requires it.

Your conversation is saved automatically in this browser so you can continue where you stopped. When you are signed in, each new question and Lily reply is also linked to your Little Steps account so the conversation is preserved securely.

A photo or PDF is sent securely so Lily can answer your question, but the file itself is not saved to a child folder or document library. Attach only what is needed and remove information you do not want to share where possible.

Describe what has happened to Lily, including any decision, deadline or letter you received. She will explain the process and help identify the right Little Steps template. You can also browse the complete template library by topic.

Yes. Every template and guide is available with a free Little Steps account. Fill in any bracketed details, check the facts and follow the submission guidance before sending it.

Yes. The entire community is free for everyone with a Little Steps account. Members can join guided spaces, create posts, comment, save useful discussions and report concerns. Private member-to-member messaging is not part of the community.

You can choose to post anonymously where that option is offered. Your post will hide your name from other members, while the moderation team can still protect the community and respond to reports.

You see your profile avatar instead of Sign in and can open your account, the free community, templates and Lily's dedicated private chat screen. Your Lily conversation is also separated into your account's browser space on that device.

Unlimited Lily removes the daily AI question limit. The community, templates, guides, document reading and letter-drafting tools are already available with the free account; the subscription does not unlock a separate content tier.

Yes. You can cancel from your account before the next renewal. Unlimited access continues until the end of the period you have already paid for, and your free account remains available afterwards.

The secure checkout accepts major credit and debit cards. Payment details are processed by our payment provider and are not stored directly by Little Steps.